Pre-Loved Shop Manager

Date: January 23, 2026

Location: St. Vincent's Hospice, PA9 1AF.

Join Our Team: Pre-Loved Shop Manager

Role Profile

We’re looking for an enthusiastic and driven Pre-Loved Manager to lead one of our vibrant, sustainable retail shops. You’ll oversee day-to-day operations, drive sales, curate high-quality second-hand stock, and inspire both staff and volunteers to create an exceptional customer experience. This role is perfect for someone passionate about sustainability, circular fashion, and making a real difference in the community.

Key Responsibilities

  • Lead daily shop operations, ensuring sales and profitability targets are met.
  • Curate, price, and present pre-loved stock with appealing visual merchandising.
  • Recruit, train, and motivate staff and volunteers to create a welcoming, purpose-driven environment.
  • Build strong relationships with donors, customers, and the local community.
  • Promote sustainability and the value of circular fashion.
  • Maintain high standards of customer service, compliance, and shop presentation.
  • Bring creativity and new ideas to enhance the shop’s impact and performance.

Essential Qualifications & Experience

  • Proven retail management experience.
  • Strong understanding of fashion, stock quality, and pricing.
  • Experience in leading and motivating a team.
  • Confident in driving sales, meeting targets, and analysing performance.
  • Excellent communication and customer service skills.
  • Strong organisational skills and a proactive, hands-on approach.
  • Commitment to sustainability and promoting reuse.
  • Full Driving Licence

Desirable Qualifications & Experience

  • Experience in charity retail.
  • Knowledge of current fashion trends and upcycling.
  • Visual merchandising or styling experience.
  • Experience with online selling platforms (e.g., Vinted, eBay,)
  • Community engagement or fundraising experience.
  • Retail training or management qualifications.
  • Confident in developing initiatives or themed retail events.

Why Join Us?
Be part of a passionate team making a difference, championing sustainability, and giving pre-loved fashion a second life. Help us grow our impact while creating an engaging, inspiring retail experience for our customers and community.

Working Hours:

This is a full-time/part-time position, 37.5 hours per week and in return you will receive a competitive salary of £25350 per annum

About Us:

St Vincent’s Hospice is a leading charitable organisation dedicated to providing compassionate end-of-life and palliative care across Renfrewshire and North Ayrshire. We are on a mission to ensure that everyone in our community has access to quality care during their most challenging times.

How to Apply:

If you are passionate about making a difference and possess the skills to excel in this role, we invite you to apply.

For further information or to discuss the position, contact fiona.campbell@svh.co.uk

You can apply in one of two ways: complete our online application form OR submit your CV, along with a covering letter detailing why you are interested in this role.

St. Vincent’s Hospice is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.

Appointment will be subject to suitable references and Disclosure Check.

Join us in providing compassionate care to our community. Together, we make a difference.

Download full pdf version of job description

Apply for position

    No applicant shall be unfairly discriminated against on account of their age, cultural/religion/political belief, disability, ethnicity, gender, race, relationship status, sexual orientation, and/or Trade Union membership/stewardship.

    Essential information

    Do you need a work permit to take up this post?

    Are you eligible to work in the UK?

    The Rehabilitation of Offenders Act 1974 provides for many people who have been convicted of certain criminal offences the opportunity to have no need to refer to these convictions or the circumstances relating to them in the course of their daily lives. Certain convictions can, therefore, be regarded as spent after the lapse of a period of years under the terms of the ACT. The employment for which you are applying is excluded in the provisions of the Act unless otherwise stated in the job description. Unless stated, you are required not to withhold information about convictions which for other purposes are “spent” under the provisions of the Act. This means that all previous convictions must be declared. If you are offered employment, any failure to disclose such convictions could result in dismissal or disciplinary action. Any information given, however, will be completely confidential and will be considered only in relation to the post for which this application form refers.

    I declare that I have:


    (This information will be verified by Disclosure Scotland)

    In processing any personal information or data we hold about you we will comply with the requirements of the Data Protection Act 1988 (the “Act”). In particular all reasonable steps will be taken to ensure data is processed fairly, kept secure, protected against loss or damage & only disclosed (unless required by law or legal process) on the need to know basis. Under the Act you are entitled to ask us in writing to provide copies of certain data we hold about you upon payment of the appropriate fee.

    Qualifications Achieved
    Please include Subject, Type of Qualification e.g. Standard Grade, GCSE, Higher, BSc and the Grade Achieved

    Qualifications Currently Studying
    Please include Subject, Type of Qualification e.g. Standard Grade, GCSE, Higher, BSc and the Grade Anticipated and Dates anticipated

    Membership of Professional Regulatory Bodies
    Please include full name of organisation, registration number and renewal date

    Present Post
    Job Title

    Grade

    Date of starting Grade

    Employer

    Date of Employment from

    Date of Employment to

    Reason for Leaving (if applicable)

    Notice Period

    Current Salary

    Role Purpose / Summary of Responsibilities

    Employment History
    Starting with your most recent employment first and working down the page. Please include: Job Title, Employer name and Dates from and to

    Referees
    Your referees should include your present (or most recent) employer. Please identify below the person in your organisation (for internal candidates this is your direct line manager) who is authorised to confirm your employment and the details given in your application. Please identify a second referee who may have closer knowledge of your skills, knowledge and abilities and who may offer opinion on your suitability for this post. You should not use family members or friends. Our pre-employment screening also includes, where appropriate, health and fitness for work, criminal records, qualifications and professional registration. Please note that references will only be taken up for preferred candidates following interview.

    Name 1

    Designation

    Address

    Telephone

    Email

    Name 2

    Designation

    Address

    Telephone

    Email

    Disability
    The Disability Discrimination Act 1995 (DDA) and Amended Regulations 2005 defines Disability as follows “any physical or mental impairment which has a substantial adverse effect on a person’s ability to carry out normal day to day activities.”
    Do you have a physical or mental health condition or disability that has a substantial effect on your ability to carry out day today activities and has lasted or expected to last 12 months or more?

    Please specify any special requirements you require if attending for interview
    (e.g. Induction Loop, Wheelchair Access, Signer)

    Do you have a driving licence?

    Statement in Support of Application
    Please provide other information that may be relevant to your application, for example; experience and major achievements to date, personal qualities, skills and attributes.

    Equal Opportunities

    St. Vincent’s Hospice wishes to ensure that our job opportunities are open to all. The only way we can ensure there is equal opportunity is to measure the applications we receive. This form will ask you to provide personal details which ensure we comply with the Equal Opportunities Act 2010. The information you provide is confidential and will not be used in the selection process.

    What is your ethnic group?

    Choose one section from A to F, then tick the appropriate box to indicate your cultural background:

    (A) White


    (B) MIXED OR MULTIPLE ETHIC GROUPS


    (C) ASIAN; ASIAN SCOTTISH; ASIAN ENGLISH; ASIAN BRITISH:>


    (D) BLACK; BLACK SCOTTISH; BLACK BRITISH>


    (E) Other ethnic background:


    (F) Prefer not to answer

    What is your religion?


    What is your sexual orientation?

    Declaration:
    I declare that to the best of my knowledge the information contained in this form is accurate and I consent to details being retained confidentially and used for specific and lawful purposes as specified in the Data Protection Act 2018. In particular all reasonable steps will be taken to ensure data is processed fairly, kept secure, protected against loss or damage & only disclosed (unless required by law or legal process) on the need to know basis. Under the Act you are entitled to ask us in writing to provide copies of certain data we hold.