| “All staff and volunteer go above and beyond to make sure I am comfortable. They listen to my needs and look after me with such care and compassion. I was always wary of a hospice setting but this is my third stay here and all my fear has been replaced with respect and admiration. I couldn’t wish to be in a better place”
“After spending several weeks at the hospice, I would like to tell everyone how amazing the place is, All the staff are so kind, caring, dedicated and helpful. The reassurance everyone gives every patient is obvious and that alone helped me stay calm and overcome lots of anxieties and worries. I can’t praise all the staff from cleaners, cooks, nurses and doctors in the amazing way they treat, help and care for the people in their care. Truly Grateful Patient!”
“The service is outstanding”
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At the Hospice, we are continually looking at ways to improve our service. If you have any concerns regarding any of our services, please speak to a member of our staff who will ensure that the most appropriate person sees you, or complete and submit the form below.
Do you have feedback on our services? If so, please fill in the form below.
If you have any concerns about confidentiality or GDPR, you can contact the Information Commissioner’s Office (ICO) by clicking here.
If you have any concerns about the way our charity is being run, you can also contact OSCR by clicking here.
If you have any concerns about the way we have responded or investigated a complaint, you have the right to contact our regulator Healthcare Improvement Scotland on his.ihcregulation@nhs.scot or on 0131 623 4300
Alternatively, if you have concerns about the Local Hospice Lottery, please click here
Our Duty of Candour statement can be found here
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